alight customer care representative job description

Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Location Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Easy 1-Click Apply. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our commitment to Diversity and Inclusion. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. * Strong attention to detail with critical thinking skills Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * High School Diploma or equivalent is required, bachelor's degree a plus https://www.consumer.ftc.gov/articles/0243-job-scams. You are . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Want to receive job alerts for similar jobs? Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Help make it more accurate by adding yours. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. All Rights Reserved. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Benefits start on your first day of employment, Programs & activities that give back to our. Know Your Worth. At Alight, we are reimagining how people and organizations thrive. * A demonstrated successful work history in customer service, insurance, or related field. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Get the latest news and information. This is a 6 months project and we offer Full Time Shifts (Rotating). Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. There is no travel required for this position. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Please note that all salary figures . This job listing has expired and the position may no longer be open for hire. These teams are a critical component of Alights health care,retirement and HR-delivery services. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Find out if you meet the requirements! This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. 2023 Snagajob.com, Inc. All rights reserved. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Find out if you meet the requirements! Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Learn more at . Location: San Juan, Puerto Rico. Scroll down below to view similar jobs . Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Full Time Visit investor site Looking for an Alight office? Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The mission of our customer care teams exemplifies the need for humanunderstanding. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Alight Solutions Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. We promote healthy lifestyles and flexible work arrangements for our employees. These teams are a critical component of Alights health care,retirement and HR-delivery services. These teams are a critical component of Alights health care,retirement and HR-delivery services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Easy 1-Click Apply. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Find out if you meet the requirements! * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Additional pay could include bonus, stock, commission, profit sharing or tips. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. We're always looking for great talent. Explore careers Media or Investor inquiries? Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Health, Dental, Vision, Life Insurance and more. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. We are not an agent or representative of any employer. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Alight Solutions Easy 1-Click Apply. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. The estimated additional pay is $2,234 per year. We are brave in spirit, act decisively, learn quickly and get it done. Please enter a Name and Password so you can update your Job Alerts in the future. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Cons The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. View similar Customer Service / Guest Services jobs below. #beAlight Key Duties & Responsibilities. We want towelcome you to learn more aboutAlight and our Customer Care team. You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Averages based on self-reported salaries. You will be notified during the hiring process which checks are required by the position. The mission of our customer care teams exemplifies the need for humanunderstanding. View this and more full-time & part-time jobs in Miami, FL on Snagajob. We learn from one another, champion progress and challenge the status quo. Alight - 3.1 San Juan, PR. 88 followers . We strive for Excellence Every Day by collaborating with our clients and colleagues. The estimated base pay is $36,558 per year. Meet Alight Customer Care Watch on Why Alight? Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We reward continuous improvement and encourage you to own your own development. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Find contacts: direct phone number, email address, work experience. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. The estimated base pay is $36,558 per year. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Our people are our greatest assets at Alight Solutions because People Matter! This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. A 401k plan that includes a corporate match. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with .

Dr Michael Hunter Biography, Krusteaz Yellow Cake Mix Recipes, Articles A